Read our shipping & refurn policy

Shipping and Return Policy

This Shipping and Return Policy explains how Lakingsdistroshop processes, ships and accepts returns for orders placed through [lakingsdistroshop.com].

By placing an order, you agree to this policy.

1. Age requirement

Lakingsdistroshop sells age-restricted products exclusively to customers aged 21 or older.

We may verify your age and identity during checkout and delivery. Depending on the order and destination, you may be required to provide:

Your full legal name
Date of birth
Residential address
Government-issued photographic identification
An adult signature at delivery

Orders may be cancelled if age or identity verification cannot be completed.

Products must not be ordered for, delivered to or received by anyone under 21.

2. Where we ship.

We do not ship to locations where:

The product is prohibited
Flavour restrictions apply
Vape deliveries are restricted
An approved delivery carrier is unavailable
Age verification cannot be completed
Shipping would violate federal, state or local law

We may change our shipping areas without notice.

Orders cannot normally be delivered to:

PO boxes
APO or FPO addresses
Freight-forwarding addresses
Hotels or temporary accommodation
International addresses
Addresses that cannot accept an adult signature

3. Order processing

Orders are normally processed within [1–3 business days] after:

Payment is approved
Age verification is completed
Product availability is confirmed
The delivery address is accepted

Business days do not include weekends or federal holidays.

Processing may take longer during:

Holidays
Product launches
Promotions
Severe weather
High-volume periods
Identity or fraud reviews

Submitting an order does not guarantee acceptance or shipment.

4. Shipping methods

Lakingsdistroshop uses legally approved private carriers or specialist delivery services for age-restricted products.

Available shipping methods and estimated delivery times will be displayed during checkout where possible.

Estimated delivery time after dispatch:

Standard shipping: [3–7 business days]
Express shipping: [1–3 business days]
Local delivery: [Insert timeframe, if available]

These are estimates and not guaranteed delivery dates.

We do not use a carrier or shipping method when doing so would violate applicable law.

5. Shipping charges

Shipping charges are calculated during checkout based on factors such as:

Delivery location
Package size and weight
Selected delivery service
Adult-signature requirements
Age-verification requirements
Applicable carrier fees

Shipping charges are generally non-refundable after an order has been dispatched.

Any free-shipping offer may be subject to minimum order amounts, eligible locations and promotional conditions.

6. Taxes and additional charges

Customers are responsible for applicable:

Sales taxes
Excise taxes
Delivery charges
Adult-signature fees
Age-verification fees
Other legally required charges

The amount displayed during checkout may include these charges where required.

7. Tracking information

When tracking is available, we will send the tracking number to the email address or telephone number supplied during checkout.

Tracking information may take up to [24–48 hours] to update after dispatch.

Customers are responsible for monitoring their tracking information and being available to receive the package.

8. Adult signature at delivery

An adult aged 21 or older may be required to sign for the delivery and present valid government-issued photographic identification.

The carrier may refuse delivery if:

No eligible adult is present
Valid identification is unavailable
The recipient’s age cannot be confirmed
The delivery information does not match the order
The recipient refuses to sign

Packages will not be left unattended when an adult signature is required.

Additional carrier fees may apply for failed delivery attempts.

9. Correct delivery information

Customers must provide a complete and accurate:

Full legal name
Street address
Apartment or unit number
City, state and ZIP Code
Email address
Telephone number
Age-verification information

We cannot guarantee that an address can be changed after the order enters processing.

Lakingsdistroshop is not responsible for delays, losses or additional charges caused by incorrect or incomplete information supplied by the customer.

10. Shipping delays

Delivery may be delayed because of:

Severe weather
Carrier disruptions
Holiday demand
Verification issues
Incorrect addresses
Failed delivery attempts
Legal or regulatory reviews
Events outside our reasonable control

If we cannot ship within the promised timeframe, we may:

Provide a revised shipping estimate
Ask whether you agree to the delay
Offer an alternative product
Allow you to cancel the affected order for a refund

We are not responsible for carrier delays that occur after the package has been dispatched, but we may assist with an investigation.

11. Lost or missing packages

Contact us at [lakingsdistro420@gmail.com] if your tracking information shows an unusual delay or indicates delivery when you have not received the package.

Before contacting us, please:

Confirm the delivery address
Check around the delivery location
Ask household members or neighbours
Contact the delivery carrier
Allow up to [24–48 hours] for an incorrect delivery scan to update

We may open an investigation with the carrier.

A refund or replacement is not guaranteed when tracking confirms that the package was delivered to the address supplied at checkout.

Claims involving suspected theft may require:

A carrier investigation
A signed customer statement
Photographs or security footage
A police report

12. Damaged packages

Inspect your package immediately after delivery.

Include:

Your order number
A description of the damage
Clear photographs of the outer package
A photograph of the shipping label
Photographs or videos of the damaged product

Keep all products, packaging and shipping materials until the claim has been resolved.

We may offer a replacement, store credit, partial refund or full refund after reviewing the claim.

13. Returned-to-sender packages

A package may be returned to us because of:

An incorrect or incomplete address
Failed delivery attempts
Failure to provide identification
Failure to complete an adult signature
Refusal of delivery
Failure to collect the package
Carrier restrictions

After the package is returned and inspected, we may refund the eligible product amount.

The following may be deducted:

Original shipping charges
Return shipping charges
Adult-signature fees
Verification costs
Carrier handling fees

Reshipping requires payment of new shipping charges and is subject to legal delivery eligibility.

14. Order cancellations

An order may be cancelled only before it has been processed, packed or transferred to the carrier.

Once an order has been dispatched, it cannot normally be cancelled. You must wait for delivery and follow the return process where the product is eligible.

We do not guarantee that cancellation requests will be received before processing begins.

Returns

15. Return period

Eligible products may be returned within 14 calendar days of the date marked as delivered.

To qualify, the product must be:

Unused
Unopened
In its original packaging
In resalable condition
Sealed with all security seals intact
Accompanied by proof of purchase

Returns sent without prior approval may be refused.

16. Non-returnable products

For health, hygiene, safety and quality-control reasons, we do not accept returns for:

Opened or used disposable vapes
Opened cartridges, pods or e-liquids
Products with broken security seals
Products damaged through misuse
Items without their original packaging
Clearance or final-sale products
Gift cards
Free gifts and samples
Products purchased from another seller
Returns requested outside the return period

A dislike of the flavour, colour, strength, vapour production, packaging or personal experience does not mean that a product is defective.

17. Defective or incorrect products

The wrong product was supplied
An item is missing
A product arrived damaged
A product has a possible manufacturing defect
A disposable device does not activate when first used
A rechargeable device cannot charge when used correctly
A product arrives with significant leakage

Your request must include:

Full name
Order number
Description of the problem
Clear photographs
A short video demonstrating the fault, if requested
Photographs of the packaging and shipping label

Do not throw away the product or its packaging while your request is being reviewed.

Damage caused by misuse, improper charging, modification, accidental damage, water, heat or incorrect storage is not considered a manufacturing defect.

18. Starting a return

Before returning a product, contact:

Email: [lakingsdistro420@gmail.com]Returns page: [lakingsdistroshop.com/refund-and-returns-policy/]

Include your order number, the product being returned and the reason for the return.

If approved, we will provide return instructions and the correct return address.

Do not send products to our listed business address unless instructed to do so.

19. Return shipping costs

Customers are responsible for return shipping when:

They changed their mind
They ordered the wrong product
They entered an incorrect address
They refused an eligible delivery
The return was not caused by our error

Lakingsdistroshp may cover reasonable return shipping when we confirm that:

The wrong product was supplied
The product arrived damaged
The item has an eligible manufacturing defect
The return resulted from our mistake

Use a trackable shipping service. We are not responsible for returns lost or damaged in transit.

20. Return inspection

Returned products will be inspected after arrival.

A return may be refused if the product:

Has been opened or used
Has a damaged or removed seal
Is missing packaging or components
Shows customer-caused damage
Is different from the product originally supplied
Was returned without approval
Does not satisfy this policy

Products that fail inspection may not qualify for a refund.

21. Refunds

We will notify you after the return has been received and inspected.

Approved refunds will be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to display the refund.

The following are generally non-refundable unless the return resulted from our error:

Original shipping charges
Adult-signature fees
Age-verification costs
Express delivery charges
Return shipping charges

Refunds cannot normally be transferred to a different payment method or person.

22. Exchanges and replacements

Direct exchanges are not guaranteed.

When a replacement is approved, we may:

Send the same product
Offer a comparable product
Provide store credit
Issue a refund

Replacements depend on product availability and delivery eligibility.

23. Chargebacks

For a disputed transaction, we may provide the payment provider with:

Order information
Age-verification records
Tracking information
Delivery confirmation
Customer communications
Return and refund records

This section does not remove any lawful rights available through your bank or payment provider.

24. Policy updates

We may update this Shipping and Return Policy when our services, carriers, products or legal obligations change.

Updates will be posted on this page with a revised “Last updated” date.

25. Contact us

For shipping, return or refund questions, contact:

Lakingsdistroshop

Address: [Los Angeles, CALI]

Email: [Support@Lakingsdistroshop.com]

Website: [Lakingsdistroshop.com]

Phone: [+1(920)333-2456]