read our refund & refunds policy

Refund and Returns Policy

Thank you for shopping with Lakingsdistroshop.com. We want customers to be satisfied with their orders. This Refund and Returns Policy explains when products may be returned, replaced or refunded.

By placing an order through [lakingsdistroshop.com], you agree to this policy.

1. Return eligibility

You may request a return within 14 calendar days of the date your order is marked as delivered.

To qualify for a return, the product must be:

Unused and unopened
In its original packaging
In the same condition in which it was received
Sealed with all tamper-resistant seals intact
Accompanied by the order number or proof of purchase

Products that have been opened, used, activated, damaged after delivery or removed from their original packaging are not eligible for return.

2. Non-returnable products

For health, hygiene, safety and quality-control reasons, we cannot accept returns for:

Opened or used disposable vapes
Opened vape devices, pods, cartridges or e-liquids
Products with broken or removed security seals
Products damaged through misuse or improper storage
Products returned without their original packaging
Clearance, promotional or final-sale products
Gift cards or store credits
Free gifts, samples or promotional items
Products purchased from another retailer
Products returned after the applicable return period

A dislike of a product’s flavour, strength, colour, design or personal experience does not qualify the product as defective.

3. Damaged, defective or incorrect products

Inspect your order immediately after delivery.

Arrived damaged
Contains a defective product
Contains the wrong product
Is missing an item
Shows signs of leaking or physical damage

Your request should include:

Your full name
Order number
A description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label
A short video showing the defect, when reasonably necessary

Do not throw away the product or its packaging while your request is being reviewed.

After reviewing the evidence, we may offer:

A replacement product
Store credit
A partial refund
A full refund

We may require the affected product to be returned before issuing a replacement or refund.

4. Device malfunctions

Electronic devices and disposable vapes may occasionally experience manufacturing defects.

A product may qualify as defective when it:

Does not activate when first used
Arrives with a significant leak
Arrives with visible physical damage
Cannot charge when charging is supported
Does not function when used according to the manufacturer’s instructions

Normal wear, accidental damage, improper charging, water damage, overheating, incorrect storage, modification or misuse is not considered a manufacturing defect.

Minor cosmetic differences, packaging updates and variations in flavour or vapour production do not automatically qualify as defects.

5. Starting a return

To request a return, contact:

Email: [lakingsdistro420@gmail.com]Order-support page: [akingsdistroshop.com/contact/]

Include your order number and the reason for the return.

Do not send products to our business address until we provide return instructions and approval. Approved returns must be shipped to the address provided in the return authorisation.

Customers are responsible for packaging returned products securely. We are not responsible for items damaged or lost while being returned to us.

6. Return shipping costs

Customers are responsible for return shipping costs when:

They ordered the wrong product
They changed their mind
They entered an incorrect delivery address
They refused an eligible delivery
The product is being returned for a reason unrelated to our error

Lakingsdistro will pay reasonable return shipping costs when we confirm that:

We sent the wrong product
The product arrived damaged
The product had an eligible manufacturing defect
The return resulted from an error made by Lakingsdistro

Original shipping charges are generally non-refundable unless the return resulted from our error.

We recommend using a trackable shipping service. We cannot guarantee receipt of a return sent without tracking.

7. Return inspection

All returned products are inspected after arrival.

We may reject a return if the product:

Has been opened or used
Is missing packaging, accessories or components
Has a broken security seal
Shows signs of misuse or customer-caused damage
Is not the same product originally purchased
Was returned without authorisation
Does not meet the conditions stated in this policy

Products that fail inspection may be returned to the customer at the customer’s expense or safely disposed of where returning them is not reasonably possible.

8. Refund processing

We will notify you after receiving and inspecting your return.

When a refund is approved, it will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the refund in your account.

Refunds cannot normally be sent to a different card, bank account or payment method.

Depending on the circumstances, the following amounts may be deducted:

Original shipping charges
Return shipping costs
Non-refundable payment-processing fees, where legally permitted
Costs resulting from missing or damaged return packaging
Any discount associated with a returned promotional bundle

9. Exchanges

We do not guarantee direct product exchanges.

When an exchange is approved, we may:

Send a replacement
Issue store credit
Refund the original product so the customer can place a new order

Replacement products are subject to availability. If the original product is unavailable, we may offer a comparable product, store credit or a refund.

10. Order cancellations

An order may be cancelled only if it has not been processed, packed or transferred to the shipping carrier.

Once an order has entered fulfilment or has been shipped, it cannot normally be cancelled. The customer must follow the applicable return procedure after delivery.

We cannot guarantee that cancellation requests will be received before order processing begins.

11. Incorrect delivery information

Customers are responsible for providing a complete and accurate:

Full name
Shipping address
Apartment or unit number
Email address
Telephone number
Age-verification information

Lakingsdistro is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If a parcel is returned to us because of an incorrect address, failed delivery attempt or customer refusal, we may refund the eligible product price after deducting the original shipping cost, return shipping cost and other non-refundable carrier charges.

12. Age-verification failure

Lakingsdistro sells age-restricted products exclusively to customers aged 21 or older.

Orders may be cancelled when:

The customer does not pass age verification
The customer refuses to provide required verification
The identity information does not match the order
An adult signature cannot be obtained when required
We reasonably suspect an attempted underage purchase

When an order is cancelled before shipment because age verification cannot be completed, the product amount will be refunded. Non-refundable verification or payment-processing costs may be deducted where legally permitted.

If a shipped order is returned because the customer was unavailable, refused identification or failed an adult-signature requirement, shipping and carrier return fees may be deducted from the refund.

13. Lost, stolen or missing deliveries

Contact us as soon as possible if tracking shows an unusual delay or indicates delivery when you have not received the parcel.

Before contacting us, customers should:

Check the delivery address on the order
Check around the delivery location
Ask household members or neighbours
Contact the shipping carrier
Allow reasonable time for an incorrect delivery scan to update

We may assist with a carrier investigation, but we do not guarantee refunds for parcels confirmed as delivered to the address provided at checkout.

Claims involving suspected theft may require a police report, carrier claim or signed statement.

A replacement or refund will be considered after reviewing the tracking information, carrier investigation and circumstances of the order.

14. Delayed or unavailable orders

We aim to ship orders within the estimated timeframe displayed during checkout or in the order confirmation.

If we cannot ship an order within the promised timeframe, we may:

Provide a revised shipping estimate
Request permission to continue with the delayed order
Offer an alternative product
Allow the customer to cancel the affected order for a refund

If an ordered product becomes unavailable before shipment, we may cancel and refund the affected item.

15. Refused and undeliverable packages

A package may be returned to us when:

Delivery is refused
The address is incomplete or incorrect
The customer fails to collect the package
Required identification is not presented
An adult-signature requirement is not completed
The carrier cannot safely deliver the package

After the package is returned and inspected, we may refund the eligible product amount minus shipping, return-carrier charges and other non-refundable costs.

Opened, damaged or legally non-returnable products may not qualify for a refund.

16. Chargebacks and payment disputes

Submitting a dishonest or fraudulent chargeback may result in:

Suspension of the customer’s account
Cancellation of pending orders
Refusal of future orders
Submission of order, delivery and communication records to the payment provider

This section does not limit any lawful rights you may have through your card issuer or payment provider.

17. Manufacturer warranties

Some products may be covered by a separate manufacturer warranty.

When a manufacturer controls the warranty process, we may direct you to the manufacturer for repair, replacement or technical support. Manufacturer warranty terms are separate from this Refund and Returns Policy.

18. State consumer rights

This policy does not remove any consumer rights that cannot legally be waived under applicable federal or state law.

Where an applicable law provides greater protection than this policy, the applicable legal requirement will control.

19. Policy changes

We may update this Refund and Returns Policy when our products, delivery methods, business practices or legal obligations change.

Updates will be posted on this page with a revised “Last updated” date.

20. Contact us

For refund, return or order-related questions, contact:

Lakingsdistroshop

Address: [Los Angeles, CALI]

Email: [Support@Lakingsdistroshop.com]

Website: [Lakingsdistroshop.com]

Phone: [+1(920)333-2456]