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Returns & Exchanges Policy

Thank you for shopping with Lakingsdistroshop. This Returns & Exchanges Policy explains when products purchased through [lakingsdistroshop.com] may be returned, exchanged, replaced or refunded.

By placing an order with us, you agree to this policy.

1. Return period

You may request a return within 14 calendar days after your order is marked as delivered.

To be eligible for a return, the product must be:

  • Unused and unopened

  • In its original packaging

  • In the same condition in which it was received

  • Sealed with all security and tamper-resistant seals intact

  • Accompanied by the order number or proof of purchase

Returns requested after 14 calendar days may not be accepted.

Do not return a product before contacting us and receiving return approval.

2. Products that cannot be returned

For health, hygiene, safety and quality-control reasons, we cannot accept returns or exchanges for:

  • Opened or used disposable vapes

  • Opened vape devices, cartridges, pods or e-liquids

  • Products with broken or removed seals

  • Products damaged through misuse or improper storage

  • Products damaged by incorrect charging

  • Products missing their original packaging or accessories

  • Clearance or final-sale products

  • Gift cards or store credit

  • Free gifts, promotional items or samples

  • Products purchased from another retailer

  • Products returned without prior authorisation

A customer’s personal dislike of a product’s flavour, strength, colour, packaging or vapour production does not make the product defective.

3. Exchanges

Eligible unopened products may be exchanged within the 14-day return period.

All exchanges are subject to:

  • Return approval

  • Product inspection

  • Stock availability

  • Applicable shipping charges

  • Compliance with age and delivery requirements

When the requested replacement product is unavailable, we may offer:

  • Another product of similar value

  • Store credit

  • A refund to the original payment method

If the replacement product costs more than the returned product, you must pay the difference.

If the replacement product costs less, we may refund the difference or issue store credit.

4. Damaged, defective or incorrect products

Inspect your order immediately after delivery.

Contact us within 48 hours of delivery if:

  • You received the wrong product

  • An item is missing from your order

  • The product arrived physically damaged

  • The product arrived with significant leakage

  • A disposable device does not activate when first used

  • A rechargeable device does not charge when used correctly

  • The product appears to have a manufacturing defect

Your request should include:

  • Your full name

  • Order number

  • A clear description of the issue

  • Photographs of the product

  • Photographs of the packaging

  • A photograph of the shipping label

  • A short video showing the fault, when requested

Keep the product, original packaging and shipping materials until we complete our review.

After reviewing the claim, we may provide a replacement, exchange, store credit, partial refund or full refund.

5. What is not considered a defect

A product will not normally qualify as defective when the problem resulted from:

  • Accidental damage

  • Improper charging

  • Use of an incompatible charger

  • Water or moisture exposure

  • Excessive heat or cold

  • Incorrect storage

  • Modification or attempted repair

  • Normal wear and tear

  • Failure to follow the manufacturer’s instructions

  • Continued use after damage was discovered

Minor differences in colour, packaging, labelling or product design may occur when manufacturers update their products and are not automatically considered defects.

6. How to request a return or exchange

To request a return or exchange, contact us at:

Email: [Support Email Address]Returns page: [lakingsdistroshop.com/refund-and-returns-policy/]

Include:

  • Your name

  • Order number

  • Product name

  • Reason for the request

  • Whether you are requesting a return, exchange or replacement

  • Supporting photographs or videos when applicable

If the request is approved, we will provide return instructions and the correct return address.

Do not send products to our general business address unless we specifically instruct you to do so.

Returns sent without authorisation may be rejected.

7. Return shipping costs

Customers are responsible for return shipping costs when:

  • They changed their mind

  • They ordered the wrong product

  • They selected the wrong flavour or variation

  • They entered an incorrect delivery address

  • The return is not caused by an error made by Lakingsdistroshop

Lakingsdistroshop may cover reasonable return shipping costs when we confirm that:

  • We sent the wrong product

  • The product arrived damaged

  • The product has an eligible manufacturing defect

  • The return resulted from our error

Original delivery, adult-signature and age-verification charges are generally non-refundable unless the return resulted from our mistake.

Use a trackable shipping service when returning a product. We are not responsible for returns that are lost, stolen or damaged while being sent to us.

8. Packaging returned products

Approved returns must be packaged securely.

The returned package should include:

  • The approved product

  • Original packaging

  • Accessories and components

  • Proof of purchase

  • Return authorisation information

Products containing batteries, liquids or other regulated materials must be returned only through an authorised shipping method.

Do not return a damaged or leaking battery unless we provide specific instructions.

9. Return inspection

All returned products are inspected after arrival.

A return or exchange may be refused if the product:

  • Has been opened or used

  • Has a broken or removed seal

  • Is missing packaging, accessories or components

  • Shows signs of misuse or customer-caused damage

  • Is not the same product originally supplied

  • Was returned after the permitted period

  • Was returned without authorisation

  • Does not meet the requirements of this policy

We will notify you after the inspection is complete.

10. Refunds

Approved refunds will be sent to the original payment method within 5–10 business days after the return has been inspected.

Your bank, card issuer or payment provider may need additional time to display the refund.

Refunds cannot normally be sent to:

  • A different payment card

  • A different bank account

  • Another person

  • A payment method not used for the original order

Where applicable and legally permitted, the refund may exclude:

  • Original shipping charges

  • Express delivery charges

  • Adult-signature fees

  • Age-verification fees

  • Return shipping costs

  • Non-refundable carrier charges

11. Store credit

When store credit is offered, it:

  • May be used only on the Lakingsdistroshop website

  • Has no cash value

  • Cannot normally be transferred

  • Cannot be exchanged for cash

  • May be subject to an expiration date where legally permitted

Store credit will be issued to the customer account or email address connected to the original order.

12. Replacement products

Approved replacement products will be sent only after:

  • The claim has been reviewed

  • Any required return has been received

  • The product’s eligibility has been confirmed

  • Age and delivery requirements have been satisfied

Replacement products are subject to availability.

A replacement does not restart or extend any manufacturer warranty unless the manufacturer’s terms state otherwise.

13. Final-sale and promotional products

Products clearly marked as any of the following cannot normally be returned or exchanged:

  • Final sale

  • Clearance

  • Promotional sale

  • Discontinued

  • Limited release

However, a final-sale product may still qualify for assistance if it arrived damaged, was incorrectly supplied or has a confirmed manufacturing defect.

14. Bundles and promotional offers

Products purchased as part of a bundle or promotional offer may need to be returned together.

If only part of a bundle is returned, we may:

  • Recalculate the original discount

  • Deduct the value of retained products

  • Deduct the value of a free promotional item

  • Issue a partial refund or store credit

Free gifts generally do not qualify for a separate refund or exchange.

15. Age-verification and failed-delivery returns

Lakingsdistroshop sells age-restricted products only to customers aged 21 or older.

A package may be returned to us if:

  • The recipient cannot prove that they are at least 21

  • Valid identification is unavailable

  • The recipient refuses the adult-signature requirement

  • The age-verification information does not match

  • Delivery cannot legally be completed

After the package is returned and inspected, the eligible product amount may be refunded.

Original shipping, return shipping, adult-signature, age-verification and carrier handling charges may be deducted where legally permitted.

16. Incorrect addresses and refused packages

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of:

  • An incorrect address

  • A missing apartment or unit number

  • Refusal of delivery

  • Failure to collect the package

  • Repeated failed delivery attempts

We may deduct the original and return shipping charges from any eligible refund.

Reshipping is subject to legal eligibility and payment of new shipping charges.

17. Order cancellations

Contact us immediately to request an order cancellation.

An order may be cancelled only if it has not been processed, packed or transferred to the delivery carrier.

Once an order has been dispatched, it cannot normally be cancelled. You must wait for delivery and follow this policy if the product is eligible for return.

We cannot guarantee that a cancellation request will be received before processing begins.

18. Manufacturer warranties

Some products may be protected by a separate manufacturer warranty.

When the manufacturer controls the warranty process, we may direct you to the manufacturer for:

  • Troubleshooting

  • Technical support

  • Repair

  • Replacement

  • Warranty service

The manufacturer’s warranty is separate from this Returns & Exchanges Policy.

19. Chargebacks and payment disputes

Contact us before submitting a payment dispute so we can attempt to resolve the issue.

When responding to a dispute, we may provide the payment provider with relevant information, including:

  • Order details

  • Age-verification records

  • Tracking information

  • Delivery confirmation

  • Customer communications

  • Return inspection results

  • Refund or replacement records

Nothing in this section limits any rights available through your bank, card issuer or applicable law.

20. Consumer rights

This policy does not limit any consumer rights that cannot legally be waived under applicable federal or state law.

Where applicable law provides greater protection than this policy, the applicable legal requirement will control.

21. Changes to this policy

We may update this Returns & Exchanges Policy when our products, procedures, carriers or legal obligations change.

The updated policy will be posted on this page with a revised “Last updated” date.

22. Contact us

For questions or assistance with a return or exchange, contact:

Lakingsdistroshop

Address: [Los Angeles, CALI]

Email: [support@Lakingsdistroshop.com]

Website: [Lakingsdistroshop.com]

Phone: [+1(920)333-2456]